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Frequently Asked Questions (FAQs)

Home Frequently Asked Questions (FAQs)

#Frequently asked questions

What products do you offer at Eco Craft Spirits?
We offer a wide range of sustainable products, all made from upcycled materials, primarily recycled bottles. Our collection includes home décor, functional household items, and unique accessories that combine eco-conscious design with premium craftsmanship.
How are your products made?
Each of our products is crafted by skilled artisans who carefully upcycle discarded bottles into beautiful and functional creations. The process involves cleaning, cutting, and reshaping the bottles to create high-quality, unique products that are both stylish and sustainable.
Are your products really eco-friendly?
Yes, absolutely! We prioritize sustainability in every step of our production process. By upcycling waste materials, we reduce the environmental impact of new production, helping to minimize waste and promote a circular economy. Our materials are sourced responsibly, and we focus on creating long-lasting products that are kind to the planet.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary depending on your location. Please check our shipping policy for more details or contact us for specific inquiries.
Are your products customizable?
Currently, we offer a range of pre-designed products that showcase the beauty of upcycled materials. While customization options are limited, we’re always open to discussing special requests for bulk orders or unique designs.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
How do I care for my upcycled products?
Each product from Eco Craft Spirits is crafted for durability, but to ensure it lasts, we recommend handling it with care. Clean your items using gentle, non-abrasive materials to preserve their quality. Specific care instructions for each product are available on our product pages.
Do you offer gift wrapping or special packaging?
Yes! We offer gift wrapping and special packaging options for our products. Perfect for special occasions like birthdays, holidays, or eco-conscious gift-giving. Please check the checkout page for available options.
How can I track my order?
Once your order has been shipped, we will send you an email with tracking details. You can use the tracking number to monitor the progress of your shipment on the carrier's website. If you don't receive tracking details within 3 business days, please check your spam folder or contact us for assistance.
Can I return or exchange my order?
We want you to love your purchase, but if you’re not completely satisfied, we offer returns and exchanges within a specified period from the date of delivery. Please refer to our return policy for more details or reach out to us for assistance.
How can I get in touch with customer support?
For any questions or concerns, you can reach our customer support team via our website’s contact form. We strive to respond to all inquiries within 1-2 business days.